Jeju Air has formed a strategic alliance with Shinhan EZ Insurance to enhance customer convenience. On the afternoon of May 12th, Jeju Air signed a memorandum of understanding (MOU) for mutual cooperation with Shinhan EZ Insurance at Jeju Air’s Seoul branch in Gangseo-gu, Seoul.
Key Developments
The partnership builds on previous collaborations between the two companies. In February, Jeju Air and Shinhan EZ Insurance improved the procedure for subscribing to traveler’s insurance by adding a traveler’s insurance purchase function to the flight reservation process. This change reduced the subscription stage and improved the user interface (UI) and user experience (UX).
New Services
- Discount on Insurance Premiums: A 5% discount on insurance premiums is offered when two or more people sign up together.
- Expanded Eligibility: Customers who do not use Jeju Air can now subscribe to traveler’s insurance on the website.
Fee Relief Plus Service
The companies are set to launch a new service called “Fee Relief Plus,” which covers up to 90% of cancellation penalties incurred when a ticket is canceled after issuance. This service is expected to further enhance customer convenience by providing compensation for inevitable cancellations up to one day before departure.
These initiatives demonstrate the companies’ commitment to improving customer experience through strategic cooperation.
