Major Insurance Company Implements Verint’s AI-Powered CX Automation
Verint®, known as The CX Automation Company™, has announced a significant $13 million multi-year agreement with one of the top U.S. insurance companies. The deal aims to enhance workforce capacity across the insurer’s customer experience (CX) operations, which currently employs 6,500 agents, with plans to expand to over 12,000 agents across the organization.
The partnership involves the implementation of several AI-powered bots designed to automate repetitive, manual workflows. Based on Verint’s experience with other insurance companies, the customer is expected to see a supervisor capacity increase of more than 50% and agent capacity growth of over 25%. This is projected to result in substantial value creation and a return on investment exceeding 10 times the initial outlay.
“Equipping contact center agents with AI-powered bots that quickly and seamlessly automate tedious workflows is driving massive savings and elevating experiences for both employees and customers,” said Jaime Meritt, Verint’s Chief Product Officer. “This insurance customer benefited from Verint’s unique hybrid architecture, enabling them to embrace AI without operational disruption and achieve stronger, faster outcomes.”
The agreement was finalized in the first quarter and is part of Verint’s Fiscal Q1 roadmap. For more information on the benefits of CX Automation and AI-powered Verint bots, visit Verint Open Platform.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The company’s platform and AI-powered bots help leading brands, including over 80 Fortune 100 companies, achieve tangible AI Business Outcomes across their operations. Verint is proud to be Certified™ by Great Place To Work®. More details can be found at Verint.com.
This press release includes forward-looking statements regarding expectations, predictions, and plans related to Verint Systems Inc. These statements are subject to various risks and uncertainties that could cause actual results to differ materially from those expressed. For detailed risk factors, refer to Verint’s Annual Report on Form 10-K for the fiscal year ending January 31, 2025, and other SEC filings. Verint assumes no obligation to update these forward-looking statements beyond legal requirements.
Contact Information
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