Australian Insurer TAL Releases Claims Payout Figures for Financial Year 2024-2025
Australian insurer TAL has released figures showing that it paid out A$4.7 billion ($3 billion) in claims during the last financial year, from March 31, 2024, to March 31, 2025. The total claims were paid to 54,000 customers.
Living insurance, which includes income protection and total and permanent disability cover, accounted for 74% of the total claims paid. Mental health conditions were the leading cause of claims for the fourth consecutive year, making up 21% of all claims. Cancer and injuries/fractures followed, accounting for 17% and 15% of claims respectively.
“We insure people, helping them protect their families and standing with them through life’s toughest moments. Last year, TAL supported more Australians than ever before – offering financial and recovery support when it was most needed,” said TAL’s chief claims officer, Georgina Croft. “While these numbers are significant, our focus is on the people they represent – Australians recovering from an illness or injury or dealing with loss. Each claim is a person, a family, and a life impacted.”
TAL also focused on supporting customers adjusting to life with an injury or illness by connecting them to personalized health recovery programs, including expert mental health support when needed. The company’s general manager of health services, Priya Chagan, noted that TAL’s claims support and recovery programs achieved an 80% return-to-health and work success rate, helping thousands of Australians get back to living their lives.
In addition to claims support, TAL improved access to premium discounts for customers taking preventative health tests and launched new online tools to help people identify health risks early and encourage positive health practices. Hundreds of thousands of Australians accessed preventative health information and support through TAL’s Health for Life initiatives.
“TAL is focused on connecting customers with the right health support; we want to empower their recovery,” said Dr. Chagan. “Growing participation in these initiatives highlights the importance Australians place on accessible, evidence-based tools to support their health and wellbeing.”
