A Texas homeowner has taken to TikTok to share her frustrating experience with State Farm Insurance after being a loyal customer for thirty years. The woman, who goes by @gigilife101 on TikTok, explained that she had never filed a claim with State Farm until last year when a storm damaged her roof.
The ordeal began when a State Farm worker inspected her roof’s solar panels and subsequently denied her claim, stating that the damage was a result of poor maintenance by the homeowner and her husband. State Farm suggested she get a second opinion, which ultimately determined that she needed a new roof. After five months of waiting, State Farm finally approved her claim and covered the cost of the new roof.
However, the woman is still waiting for State Farm to reimburse her for additional expenses related to the damage. She believes that the insurance company is deliberately prolonging the process in the hope that she will give up. Frustrated with the experience, she announced on TikTok that she is switching to a different insurance provider and recommends a roofing company in Texas and Oklahoma to her followers.
The woman’s story has resonated with many on TikTok, with users expressing their support for her decision to leave State Farm. The incident highlights the challenges that customers can face when dealing with insurance companies, particularly when it comes to claim disputes and customer service.
The Homeowner’s Experience
The homeowner’s negative experience with State Farm Insurance began when a storm damaged her roof, leading to a lengthy and frustrating claims process. Despite having been a loyal customer for thirty years, she felt that State Farm was not handling her claim in good faith.
The Claim Process
The claim process was marred by delays and disagreements over the cause of the damage. State Farm initially denied the claim, citing poor maintenance, but eventually approved it after a second inspection.
Aftermath
The homeowner is still waiting for full reimbursement for her expenses and has decided to switch to a different insurance provider. She has recommended a roofing company in Texas and Oklahoma to her TikTok followers.
The story has sparked a discussion on TikTok, with many users sharing their own experiences with insurance companies and expressing support for the homeowner’s decision.
