Canada’s insurance industry has its top claims handlers in the spotlight, thanks to Insurance Business Canada’s (IBC) annual review of claims services. The 2025 5-Star Claims awards recognize insurers that have demonstrated excellence in claims handling, as evaluated by brokers across the country.
The Survey Process
The IBC conducted a structured broker survey to determine which insurers are setting the benchmark for service delivery in 2025. Brokers assessed insurers based on key dimensions such as responsiveness, expertise, procedural clarity, and communication. The input was weighted to reflect the priorities most important to the broker channel, resulting in a set of rankings that highlighted consistent claims service performers.
2025 Award Winners
The following insurers were recognized as top performers in claims handling for 2025:
- Royal Claims Services
- Arch Insurance Canada
- Coast Claims Insurance Services
- Northbridge Insurance
These companies have demonstrated operational consistency, invested in process enhancements, and emphasized broker support during claims resolution. Their achievements reflect their ability to navigate current service challenges while maintaining efficient claims operations.
Insights from the Awards
The 5-Star Claims designation is a testament to the winners’ commitment to delivering exceptional claims handling services. By maintaining efficient claims operations and supporting brokers throughout the claims resolution process, these insurers have set a high standard for the industry.
For more information on the 2025 winners and to read the full 5-Star Claims 2025 special report, visit the Insurance Business Canada website.
