The Massachusetts government website, Mass.gov, includes a feedback mechanism to help improve user experience. The feedback form asks visitors if they found what they were looking for on the webpage, with simple ‘Yes’ or ‘No’ options.
For users who want to provide more detailed suggestions, there’s a text input field asking, ‘How can we improve the page?’ This field has a 500-character limit and includes instructions to exclude personal or contact information, as submissions will not receive a response.
The feedback collected is intended solely for improving the website. Users requiring assistance are directed to contact the Office of Consumer Affairs and Business Regulation. After submitting feedback, users are thanked for their input and invited to join a user panel to test new site features if they wish to continue contributing to the website’s improvement.
