Top US Insurers Ranked for 2025 Claims Performance
The claims process remains a crucial factor for insurers seeking to differentiate themselves in the highly competitive US market. With policyholders increasingly expecting efficient and transparent service, claims performance has become a key indicator of an insurer’s overall service quality.
Selection Process
To compile its 2025 list of top-performing claims insurers, Insurance Business America (IBA) conducted an independent study centered on broker perspectives. The research began with a preliminary survey of brokerages nationwide to identify the service factors brokers consider most critical in the claims process. The research team then collected responses from hundreds of insurance brokers, who shared their recent experiences with various claims service providers.
Evaluation Criteria
Broker feedback was used to evaluate insurers across several key areas, including:
- Claims handling quality
- Specialist knowledge
- Communication with both brokers and clients
Each assessment area was weighted according to broker priorities, resulting in a comprehensive scoring system that determined this year’s top-ranked companies.
2025 Claims Insurance Award Recipients
Insurers achieving the highest overall performance ratings were awarded the 5-Star Claims Insurance designation for 2025. Notable recipients include:
- AmTrust Financial Services
- Arch Insurance
For the complete list of winners and deeper insights into the evaluation process, refer to the IBA 5-Star Claims 2025 special report.
