Markel Specialty has appointed Bob Thomas as the new head of U.S. retail distribution. Based in Boston, Thomas previously served as the Boston-based Northeast regional executive at Liberty Mutual Insurance Co.
In his new role, Thomas will be responsible for building out a robust and efficient retail distribution model that complements Markel’s existing wholesale approach. He plans to empower and enable field personnel, making it easier for key trading partners to do business directly with Markel.
Drawing on his experience in the insurance sector, Thomas offered his perspective on current industry trends and challenges:
“Constant change,” he said, describing the industry’s outlook. “Clients are looking to improve the quality and lower the cost of their overall risk. Brokers are looking to increase distribution through acquisition and specialization, and insurers are looking to innovate and specialize through products and services. These pursuits keep our industry healthy.”
Thomas also identified key challenges facing insurers today. “Our industry is crowded with competitors and capital continues to flow in. As a result, the rate environment for particular products doesn’t adequately reflect the true cost of risk. Another challenge is the uncertainty of the new administration and the changing economic environment.”
Offering advice to newcomers, Thomas emphasized the importance of learning and asking questions. “If you are new to the industry, don’t hold back from asking questions. Ask until you understand. There can be a lot of complexity in our market, products and services. Don’t be embarrassed to ask.”
Outside of his professional life, Thomas shared a few personal details. When asked about his ‘dream job,’ he said, “If I weren’t thriving in this industry, I’d like to be the centerfielder for the Boston Red Sox.” His hobbies include golf, snowboarding, wine, baseball, and Premier League football. He also enjoys the streaming shows “Lioness” and “Slow Horses.” On a Saturday afternoon, you might find him spending time with his grandson, James.
Thomas holds a degree in English with a concentration in communications. A few of his favorite things include charcuterie, John Grisham’s book “A Time to Kill,” and building lasting relationships.
