NEW YORK, February 27, 2025 – EXL [NASDAQ: EXLS], a global data and AI company, has been designated a Leader in four categories within the ISG Provider Lens™ Insurance Services 2024 report. This recognition underscores EXL’s deep expertise and continued success in the insurance sector.
EXL earned top honors in the following categories:
- North American Life & Retirement Insurance BPO Services
- Property & Casualty Insurance BPO
- Life & Retirement TPA Insurance Services
- Insurance ITO Services – Midmarket
This marks the third consecutive year EXL has achieved Leader status for Life & Retirement Insurance BPO Services, Property & Casualty Insurance BPO, and Life & Retirement TPA Insurance Services in North America. Additionally, this is the first time EXL has received the Leader designation for Insurance ITO Services – Midmarket, highlighting the company’s expanding influence in the insurance technology sector.
“At a time when new technologies and economic shifts are transforming the insurance industry, our dedication to providing clients with solutions powered by robust data, advanced analytics, and cutting-edge AI is proving more valuable than ever,” stated Vivek Jetley, president and head of insurance, healthcare and life sciences at EXL. “Being recognized in these categories once again, now with an additional Leader designation, reinforces our commitment to innovation, pushing boundaries, and delivering exceptional results for our clients.”
The ISG Provider Lens™ report is a practitioner-led service provider comparison based on ISG’s advisory experience and data-driven research. The reports provide independent vendor evaluations alongside segmentations of enterprise buying behavior. Provider positions are determined by neutral and independent research, including quantitative data from provider surveys, product testing, and customer interviews.
“EXL has successfully utilized the capabilities of GenAI to bring about significant changes in the insurance business,” noted Ashish Jhajharia, lead analyst and co-author of the ISG Provider Lens™ Insurance Services 2024 report. “As EXL continues to excel in providing essential support to insurance carriers in their journey toward data-driven digital transformation, they are well-positioned to thrive in 2025.”
About EXL
EXL (NASDAQ: EXLS) is a global data and AI company providing services and solutions to help clients transform their business models, achieve superior outcomes, and accelerate growth. EXL leverages data, AI, and deep industry knowledge to help shape the future of leading corporations in industries that include insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure. Founded in 1999 with core values of innovation, collaboration, excellence, integrity and respect, EXL is headquartered in New York and has approximately 59,000 employees spanning six continents. Visit www.exlservice.com for more information.
Cautionary Statement Regarding Forward-Looking Statements
This press release contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements as they are subject to numerous uncertainties and factors relating to EXL’s operations and business environment, all of which are difficult to predict and many of which are beyond EXL’s control. Forward-looking statements include information concerning EXL’s possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as “may,” “will,” “should,” “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate” or similar expressions. These statements are based on assumptions that we have made in light of management’s experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although EXL believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect EXL’s actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors, which include our ability to maintain and grow client demand, our ability to hire and retain sufficiently trained employees, and our ability to accurately estimate and/or manage costs, rising interest rates, rising inflation and recessionary economic trends, are discussed in more detail in EXL’s filings with the Securities and Exchange Commission, including EXL’s Annual Report on Form 10-K. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect EXL. EXL has no obligation to update any forward-looking statements after the date hereof, except as required by federal securities laws.
Contacts
Media Keith Little +1 703-598-0980 [email protected]
Investor Relations John Kristoff +1 212 209 4613 [email protected]
