Figo Pet Insurance Review
Figo pet insurance offers accident and illness policies with customizable coverage, including options for 100% reimbursement, and a convenient mobile app with various useful features.
Overview
NerdWallet rating: 4.5 out of 5 stars
Figo stands out with broad coverage, various deductible choices, and generous reimbursement options. One notable perk is a mobile app that provides useful features and 24/7 access to a veterinarian.
Pros
- No upper age limit for pets.
- Unlimited annual coverage.
- Multiple reimbursement choices, including 100% for some pets.
Cons
- Doesn’t offer accident-only plans (which are generally more affordable).
Choose Figo pet insurance if…
You’re seeking a 100% reimbursement option, or if you are a Costco member looking for a potential discount.
About Figo Pet Insurance
Figo earned a 4.5-star rating overall due to their customizable accident and illness plans that bundle many perks. For example, Figo might reduce your deductible by $50 each year you avoid filing a claim. The company also has a handy app with features that help you manage your pet’s well-being. You can use it to set up health reminders, chat with a veterinarian 24/7, view your pet’s medical records, and file and track claims.
Policies offer coverage for orthopedic conditions, prescription medications, non-routine dental treatment, cancer treatments, and more. However, Figo won’t cover prescription food or sick exam fees unless you upgrade your plan. Supplements are not covered, and accident-only coverage isn’t available.
Figo has a partnership with Costco. Costco members might be eligible for a discount on their policy.
Figo Pet Insurance Plans and Coverage
Figo’s accident and illness plans include coverage for:
- Orthopedic conditions, including ACL injuries and hip dysplasia.
- Rehabilitation prescribed and administered by a licensed veterinarian.
- Mobility devices.
- Medically necessary surgeries.
- Prescription medications.
- Veterinary specialist treatments.
- Diagnostic tests.
- Non-routine dental treatment.
- Behavioral training and medication.
- Holistic and alternative treatments.
- Euthanasia.
- Emergency services and hospitalization.
- Hereditary and congenital conditions.
- Chronic conditions.
- Cancer treatments.
Powerups
Depending on your location, you might choose to add extra coverage with Figo’s ‘Powerups’. The Wellness Powerup adds coverage for:
- Annual checkups.
- Vaccinations.
- Spay/neuter surgery or dental cleaning.
- Tests such as blood work or urinalysis.
- Microchipping or health certificates.
- Deworming.
The Veterinary Exam Fees Powerup covers:
- Prescription food for a covered illness.
- Veterinary exam fees.
Note: Coverage options and availability might vary depending on your location, and the age and breed of your pet.
What’s Not Covered
Your Figo plan won’t cover:
- Pre-existing conditions, except ones that have been cured and the pet is symptom-free for at least 12 months.
- Experimental procedures.
- Breeding, pregnancy, or giving birth.
- Cloned pets or cloning procedures.
- Cosmetic surgery.
- Most parasites.
Figo Plan Options
Deductibles: A pet insurance deductible is the amount you pay in vet bills before the insurer starts reimbursing you. Figo’s annual deductibles generally range from $100 to $1,500. Not all options are available to all pets.
Reimbursement Amounts: You can choose to be reimbursed for 70%, 80%, 90%, or 100% of your expenses.
Figo calculates the reimbursement rate on your eligible vet expenses before subtracting your deductible. This results in a slightly smaller payout compared to companies that deduct the deductible first. For instance, with a $1,000 vet bill, 80% reimbursement, and a $100 deductible, the calculation would be:
- $1,000 vet bill x 0.8 (80% reimbursement) = $800.
- $800 – $100 deductible = $700 total reimbursement.
You would end up paying $300. A company that deducts the deductible first would reimburse a bit more, $720 in this example.
Coverage Limits: Pet owners have a choice of annual coverage limits: $5,000, $10,000, or unlimited.
Restrictions and Waiting Periods
Age restrictions: Pets must be at least 8 weeks old to be covered. Figo has no upper age limits.
Waiting periods: Pet insurance waiting periods are the time between when you buy your policy and when the coverage starts. Figo’s waiting periods are typically one day for accidents, 14 days for illnesses, and six months for orthopedic injuries in dogs. However, you can potentially waive the orthopedic waiting period if your vet examines your dog and completes the company’s waiver form. Waiting periods can vary by state.
Figo Pet Insurance Sample Rates
The cost of Figo pet insurance depends on where you live, the coverage limits you choose, and your pet’s breed and age. Here are sample rates for several common dog breeds at ages 2 and 8. The rates were gathered for dogs living in Katy, Texas.
Rates below are sample monthly premiums for dogs living in Katy, Texas. Our sample plan was for accident and illness coverage with a $250 deductible, $5,000 of annual coverage and an 80% reimbursement rate. Your own price will vary.
We also gathered rates for a variety of cat breeds with the same coverage limits as above.
Rates below are sample monthly premiums for cats living in Katy, Texas.
Figo Pet Insurance Discounts
Figo offers a 5% multipet discount and, in most states, a 5% military discount.
State Availability
Figo sells pet insurance in all 50 states and Washington, D.C. Availability may change at any time. Coverage might not be accessible for all pets in any given state.
Consumer Experience
Website: The Figo website is easy to navigate, with a comprehensive list of frequently asked questions.
App: The Figo Pet Cloud app allows you to upload and share medical records, view policy information, file and track claims, receive health reminders, track your pet with Figo’s pet tags, and connect with local pet owners. You can also find groomers, day care, pet-friendly restaurants, and emergency pet hospitals. The app offers 24/7 access to a veterinarian through its live chat tool.
Claims: You can file claims through the app, over the phone, by email, or via fax. Figo typically processes claims within 30 days. You can easily monitor the status of each claim in the Pet Cloud app or web portal.
Customer Service: Figo’s customer service team can be reached at 844-738-3446 Monday through Saturday. They can also be reached by email, text, fax, or chat.
Figo Pet Insurance vs. Competitors
Here’s a comparison of Figo with three other popular pet insurance companies.
Figo vs. Healthy Paws
While both offer accident and illness policies and the potential for unlimited annual coverage, Healthy Paws offers fewer coverage options than Figo. It does not have a wellness package, exam fee options, prescription diets, or behavioral modification coverage, all of which Figo can cover. Healthy Paws also does not insure pets aged 14 and older, but Figo has no upper age limit.
Healthy Paws covers hip dysplasia only for pets under 6 years old when enrolled and doesn’t offer a 100% reimbursement like Figo. However, Healthy Paws allows direct payments to your vet, a feature Figo does not offer.
Figo vs. Trupanion
Both offer accident and illness plans with no annual limits. Trupanion does not provide wellness coverage, meaning it won’t pay for parasite control, vaccinations, or spaying/neutering.
Trupanion doesn’t offer a 100% reimbursement option. In most states, they offer 90% reimbursement for all pets.
Trupanion’s deductible is per condition and does not reset yearly, which means if your dog needs regular medication, you’ll pay the deductible for that medicine only once. Figo has an annual deductible
Figo vs. Nationwide
Both offer customizable accident and illness plans. Figo’s plan can reimburse you up to 100% of vet bills after your deductible, while Nationwide’s plans offer 50% to 80% reimbursement. Both offer 24/7 access to vet support.
