Recent Developments in Insurance and Insurtech
The insurance and insurtech industries have seen significant moves recently, with two major announcements shaping the landscape.
Phoenix Specialty Launches Global Contractors’ CPE Product
Phoenix Specialty, a specialist construction managing general agent (MGA), has introduced a new Global Contractors’ Plant and Equipment (CPE) product as part of its international growth strategy. The new offering will be led by Paul Kissane, who has been appointed as the head of Global CPE. Kissane brings over 20 years of experience to the role, having previously held underwriting positions at Castel, Pioneer Underwriters, and WRB.
The Global CPE product will cover annual renewable business and be available for both direct insurance and facultative reinsurance. It will encompass owned and hired plant for nearly all asset types, both above and underground. The offering will cater to lead and follow lines, underpinned by a disciplined, technical underwriting approach and proactive portfolio management.
Tim James, CEO of Phoenix Global, commented on the launch, stating, “The company has focused on building strong international partnerships since its inception.” He expressed confidence that with Kissane leading the new product offering, Phoenix is well-positioned to expand its presence in key markets.
Send Technology Appoints New Leadership
Send Technology Solutions has announced key appointments in its customer success team. Natasha Bond has been named chief customer officer, while Naynesh Patel has been appointed head of Global Customer Success and Support. Both Bond and Patel are long-standing members of the Send team.
The company has also introduced a customer experience function designed to oversee the end-to-end customer journey and ensure a consistent service experience across all markets. Bond expressed her excitement about her new role, stating, “As we expand, ensuring our service remains exceptional – and scalable – is key. This investment reinforces our commitment to helping our customers succeed.”
These developments highlight the ongoing evolution in the insurance and insurtech sectors, with companies focusing on strategic growth and customer experience enhancements.
