The life insurance industry is undergoing a significant digital transformation driven by changing customer expectations and the emergence of tech-savvy competitors. Today’s policyholders and agents demand fast, accessible, digital-first experiences. To meet this demand, insurers are adopting technologies like automation to provide instant access to products and services, accelerate underwriting, and offer more personalized policies.
ivari, a large Canadian life insurer with $96 million in annual premiums and over 65,000 applications per year, was facing challenges due to its legacy systems and fragmented back-office operations. These outdated systems were hindering innovation and slowing down the company’s ability to deliver better customer experiences. To address this, ivari partnered with DXC Technology, a long-standing trusted partner, to support its digital transformation journey.
The partnership began with a Business Process Services engagement focused on streamlining routine tasks such as claims processing, customer support, and data entry. It later evolved into a deeper modernization effort, including enhancements to ivari’s electronic application and illustration systems, support for new product launches, and increased access to customer data. This collaboration allowed ivari to reduce overhead costs, scale more effectively, and focus on its core mission of protecting lives and investments.
One of the key outcomes of this partnership was a 22% reduction in ivari’s operating costs, along with faster product delivery and improved digital capabilities. The company is now preparing to migrate its core policy administration system, DXC Ingenium, to DXC Assure Ingenium—a cloud-native, SaaS-based solution designed to overcome the limitations of legacy systems. This move is expected to further modernize ivari’s core insurance operations by accelerating product launches, enhancing customer experiences, and improving operational efficiency.
The partnership with DXC has enabled ivari to achieve several key benefits, including:
- 22% reduction in operating expenses
- Accelerated product delivery timelines
- Enhanced digital tools for customers
- Scalable systems prepared for future expansion
- Strategic access to DXC’s life insurance innovation and technical expertise
By adopting smarter solutions and faster processes, ivari has become more customer-centric. This transformation is a testament to the value of DXC’s insurance business, which has served over 1,000 clients and processed over one billion insurance policies, representing 10% of the world’s premiums. DXC’s flexible software-as-a-service models have the potential to bring significant value to nearly every stage of the insurance life cycle.
