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Browsing: customer experience
Small and midsize life insurance companies face challenges updating systems and adopting technology, affecting customer experience, according to Equisoft research.
Verint signs multi-year agreement to deploy AI-powered bots, enhancing workforce capacity and customer experience for insurance company with 6,500 agents
Insurance News – A report from Insurity reveals that insurers must balance technology with human support to meet evolving customer expectations
Life insurers must adopt digital tools to support agents and customers, improving market reach, sales efficiency, and customer service in a declining life insurance market.
New research from Equisoft and the Life Insurers Council highlights the importance of customer experience in driving digital transformation among small and medium-sized insurers.
Stephen Rhee, Global Chief Digital Officer at Gallagher, discusses the importance of blending digital tools with human interaction to create excellent customer experiences in the insurance industry.
A Gallagher executive discusses the evolving insurance landscape, emphasizing the importance of balancing digital efficiency with human interaction to provide a great customer experience.
Ann Dieleman, Executive Director of the Professional Insurance Marketing Association, discusses how affinity distribution models offer a powerful approach to financial protection, adapting to meet modern needs and build lasting financial security.
Explore how financial technology (FinTech) is transforming India’s life insurance sector with new opportunities for retailers, insurers, and customers.
Pet insurer Perfect Pet, part of the Tedaisy Insurance Group, announces substantial growth, team expansion, and a new brand identity, signaling a commitment to enhanced customer experience and product innovation.