The UK insurance sector has seen significant leadership changes with two major companies announcing new appointments. Evolution Claims Management, a specialist in managing claims for UK insurance brands, has appointed Donna Quarrell as its new director of operations. Quarrell brings over 15 years of experience in the insurance sector, having previously served as head of service delivery at Innovation Group UK and operations manager at both Innovation Group UK and Aviva.
Evolution Claims Management Appointment
In her new role, Quarrell will oversee operational processes across the business, supporting Evolution’s continued expansion and growth plans. “We are pleased to welcome Donna to the business,” said Martin Thompson, COO at Evolution. “Her experience will be invaluable as we continue to grow our market share and implement an innovative approach to claims management.”
Quarrell’s appointment follows other recent hires at Evolution, including Jim Pittman as head of professional services. The company remains committed to talent development, with dedicated programs to enhance skills and leadership.
Concirrus Leadership Change
In a separate announcement, Concirrus, a provider of AI-based insurance solutions, has appointed Steve O’Reilly as product manager. O’Reilly joins with extensive experience from previous senior roles at Miller and PPL. He will lead product development initiatives aimed at improving underwriting processes.
“Steve’s appointment comes at a critical time as we continue to scale our platform and meet the growing demand for faster, more efficient underwriting tools,” said Ruth Polyblank, director of product and strategy at Concirrus. The UK insurance industry has been increasingly adopting AI and machine learning, particularly in claims processing and data management, driven by changing consumer expectations for faster and more personalized services.
