Xceedance has appointed Subramanian Sankaran as its new global chief operating officer (COO) as part of its strategy to strengthen operational structure while expanding globally. Sankaran brings more than 30 years of experience in global operations and transformation roles across various industries, including insurance, healthcare, and finance.
Sankaran’s extensive background includes senior positions at major companies such as Wipro, Accenture, and Pfizer, where he managed global teams and client portfolios. Xceedance CEO Arun Balakrishnan highlighted that Sankaran’s insurance sector experience and operational leadership will be crucial in supporting the company’s cross-functional integration efforts.
Recent Strategic Moves
This appointment comes as Xceedance continues to expand its service offerings and technology capabilities. In February 2025, the company acquired CIS Claim Services, a US-based firm specializing in property and casualty claims management. This acquisition added over 150 staff members and a network of field adjusters, enhancing Xceedance’s capabilities in litigated claims and alternative dispute resolution.
Technology Investments
The company has also made significant technology investments, including a strategic investment in February 2025 in Friendly, a San Francisco-based artificial intelligence company focused on life and health insurance processes. This investment aims to help clients in the life, health, and reinsurance sectors meet evolving market demands through AI technology.
Partnerships and Innovation
Earlier in January 2025, Xceedance announced a partnership with mea Platform to develop generative AI applications for insurance workflows. This collaboration aims to improve operational efficiency in underwriting and claims processing through scalable technology solutions.
These recent developments reflect Xceedance’s continued focus on operational expansion and adoption of emerging technologies to meet the evolving needs of the insurance industry. The appointment of Sankaran as global COO is seen as a key step in aligning delivery operations with long-term growth objectives.
